ea444's Privacy Policy — Your information is completely safe with us
Here is the full explanation of how your personal information is collected, stored, and kept secure on the ea444 platform — presented in English.
ea444 ("we", "our", or "platform") provides a reliable online betting and casino service for users in Bangladesh. This privacy policy applies to all members registered with and using the services of ea444. By using our website, you are considered to have fully accepted the terms of this privacy policy. Please read this document carefully. If you have any questions, contact our support team.
1 What Information We Collect
When creating an account or using the services on ea444, we may collect the following types of information:
1.1 Registration and Identity Information
The information you provide when creating an account may include:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Username and password
- National ID card or passport details (applicable for identity verification)
1.2 Financial Transaction Information
We collect financial information for deposit and withdrawal processing. This may include:
- bKash, Nagad, Rocket, Upay or bank account numbers
- Transaction amount and date
- Type of payment method
1.3 Device and Technical Information
When you access our website, the following information may be collected automatically:
- IP address
- Browser type and version
- Operating system
- Device type (mobile, tablet, desktop)
- Session duration and pages visited
- Referral URL (the site you came from)
1.4 Gameplay and Behavioral Information
To improve platform quality and ensure responsible gaming, we record your gameplay history, betting patterns, preferred game categories, and session details.
2 Use of Collected Information
ea444 uses your information only for legitimate and necessary purposes. We never use your personal information irrelevantly or for the purpose of selling it. The main uses of collected information are:
- Account Management: To create, verify, and manage your profile.
- Identity Verification (KYC): To confirm age and identity — only those aged 21 or above may register.
- Financial Transaction Processing: To complete deposits and withdrawals.
- Customer Support: To resolve your complaints or questions.
- Bonuses and Promotions: To correctly deliver applicable offers, such as the 100% welcome bonus.
- Security Assurance: To prevent fraudulent activity and unauthorized access.
- Responsible Gaming: To identify unusual gameplay patterns and provide support to the relevant user.
- Legal Compliance: To comply with applicable laws and regulations.
- Service Improvement: To enhance platform functionality and user experience.
3 Information Storage and Security
Protecting your personal information is one of ea444's top priorities. We use industry-standard technology and processes to keep your information secure.
3.1 Technical Security Measures
- SSL Encryption: All our data transfers are encrypted using SSL (Secure Socket Layer) technology.
- Data Encryption: Stored sensitive information is kept in encrypted form.
- Firewall Protection: Our servers are protected by advanced firewalls.
- Secure Payment Processing: All financial transactions are completed through a secure payment gateway.
- Two-Factor Authentication: An additional security layer for account protection.
3.2 Data Retention Period
We retain your information for as long as your account remains active and as needed to provide the service. Even after an account is closed, certain information may be retained for a defined period to meet legal and regulatory obligations.
3.3 Staff Access Controls
Only authorized staff may access your personal information, and only to the extent necessary to perform specific duties. All staff operate under confidentiality agreements.
4 Sharing Information with Third Parties
ea444 does not sell your personal information or share it with third parties for advertising purposes. However, some information may be shared in the following limited and lawful circumstances:
4.1 Payment Processors
Necessary financial information is shared with payment providers such as bKash, Nagad, Rocket, and Upay to complete transactions. This information is used solely for transaction processing.
4.2 Technology Service Providers
We work with trusted technology partners to operate our platform. These may include server hosting providers, cybersecurity service providers, and game software developers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe). Strict confidentiality agreements are in place with these partners.
4.3 Legal Obligations
Under a court order, government directive, or applicable law, we may be required to disclose information to authorities. In such cases, we provide only the information that is legally required.
4.4 Fraud Prevention
Limited information may be shared with trusted security partners to prevent fraudulent activity and ensure platform security.
5 Cookie Policy
The ea444 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your browsing experience.
5.1 Types of Cookies We Use
- Essential Cookies: Required for the core functionality of the website, such as maintaining login sessions.
- Functional Cookies: To remember your preferences and settings.
- Analytics Cookies: To analyze website usage and improve the service.
- Security Cookies: To detect and prevent fraudulent activity.
5.2 Cookie Controls
You can manage cookies through your browser settings. However, please note that disabling essential cookies may cause some platform features to not work properly. Instructions for changing cookie settings in your browser can be found in your browser's help section.
6 Your Rights
As a user of ea444, you have the following rights regarding your personal information:
6.1 Right to Access Information
You may ask us at any time what information we hold about you. You can contact our support team to request a copy of your personal data.
6.2 Right to Correct Information
If there is any inaccuracy or incompleteness in your stored information, you may request a correction. This can be done directly from the profile page or through the support team.
6.3 Right to Delete Information
In certain circumstances, you may request the deletion of your personal information. However, some information may be required to be retained for a defined period due to legal or regulatory obligations.
6.4 Right to Object to Processing
You may object to the processing of your information for specific purposes, particularly in the case of marketing communications.
6.5 Right to Close Account
You may request to close your ea444 account at any time. After the account is closed, your information will be handled in accordance with our privacy policy and applicable law.
7 Protection of Minors
ea444 follows a strict policy on the protection of minors. Our platform is intended only for those aged 21 or above.
- Age is verified at registration and registration by those under 21 is strictly prohibited.
- We do not knowingly collect or process the information of any minor.
- If we suspect that a minor has registered using false information, that account will be suspended immediately and the associated information will be deleted.
- If you, as a parent or legal guardian, believe that a minor has created an account on our platform, please notify us immediately.
8 Changes to the Privacy Policy
ea444 may update this privacy policy from time to time. Amendments to this policy may be necessary due to service improvements, the addition of new technology, or legal changes.
8.1 Notification of Changes
If any significant changes are made to the privacy policy, we will notify you in the following ways:
- Displaying a notice on the website.
- Sending a message to your registered email address.
- Updating the "Last Updated" date at the top of this page.
8.2 Platform Use After Changes
If you continue to use ea444 after the updated privacy policy has been published, it will be considered that you have accepted the new policy. If you do not agree with the changes, you may close your account.
9 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact us:
- Live Chat: 24/7 live chat support available in Bengali
- Email: [email protected]
Our privacy team usually tries to respond to your request within business days. For urgent matters, contacting us via live chat is the fastest way.